You are waiting for a parcel, but it is lost somewhere. Alas, it happens. Fortunately, thanks to the Internet and modern innovative technologies, it became possible to trace the movement of your mail, practically, from the start to the end point.
Instructions
Step 1
Finding out where your parcel is at a given time is quite simple if the sender has a receipt issued when it was sent. Each registered postal item is assigned an identification number, which is entered into a unified control and accounting system.
Step 2
The identification number consists of fourteen digits. The first six are the postal code of the post office. The next two are the week number. Further six digits - the number of your postal item. The last one is the distributor number.
Step 3
On the website of the Russian Post there is a service "Tracking postal items", which allows you to monitor the movement of parcels and registered letters online. Having entered the site, on the left side of the page you will see a block "Tracking mailings". Click the link. In the window that opens, enter the identification number. After that, a report will appear on where your postal item is at the moment. The service is completely free. Neither the sender nor the recipient will be charged for using the service.
Step 4
Postal items coming from abroad are tracked by tracking numbers. In fact, this is the same identification number consisting of thirteen characters - the country code of the sender, the number of the post office, etc. Tracking - the number allows you to track mail until the moment it leaves the country of the sender. After that, she is outside the control zone for some time. Its further progress can be traced already on the website of the Russian Post.
Step 5
There are various services that allow you to track the movement of postal items abroad. For example, tracking mail in the US https://www.usps.com/shipping/trackandconfirm.htm, in Canada https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e2s1, in Germany - https://blog-ebay.ru/dhl-vs-deutschepost/ etc.
Step 6
Recently, convenient universal systems have appeared that allow you to track mail by tracking numbers. If you have a large traffic flow, install one of them on your computer. For example, https://www.trackchecker.info/ is a free program of a Russian private developer, or https://gdeposylka.ru/ is a Russian-language tracking service for postal items.
Step 7
But, unfortunately, it often happens that the postal item still does not reach the addressee. If, after passing the specified delivery deadlines, you have not received your parcel, contact the sender. According to the law, the postal item belongs to him until the moment of delivery to the addressee. Therefore, it is preferable if he starts the search. But you can do that too. Ask the sender to send you a copy of the receipt. Even if there is no tracking number, there is a document on the acceptance of the item by mail in any case. After receiving a copy, go to the main post office of your city and write an application to search for your parcel.
Step 8
If they refuse to accept your application, ask your superiors and hand the document to them, no matter what they tell you. Even if the package comes without a number, this is the mail problem, not yours. From this position, and act. Indicate the type of shipment, from whom and to whom it is intended, attach a printout of the payment receipt. Make sure your application is registered. Be sure to bring a receipt stating that the application has been accepted.
Step 9
You can also send a complaint to the Ministry of Communications minsvyaz.ru/ru/directions/questioner/. State the current situation and wait for an answer. If you were told that the parcel was declared lost, write a statement to the police. Sometimes it helps and the contents of the package are found. If not, then write a claim for damages.
Step 10
If the parcel arrives anyway, but all delivery times are violated, then, according to cl.8 tbsp. 21 of the Universal Postal Convention, you can claim compensation from EMC. True, the primary right belongs to the sender. But he can send a refusal in your favor. Attach it to your claim for compensation and send it by certified mail with acknowledgment of receipt. Wait for a response within a month. If he is not there or he does not suit you, go to court.
