The main proof of purchase in the event of a dispute with the seller is the receipt. But even if it is missing, you have the right to return the goods in accordance with the rules established in Russian law.
Instructions
Step 1
Find documents with which you can confirm the purchase. For example, a warranty card for household appliances with the name of the store where the item was purchased and the date of purchase can become a replacement for a check.
Step 2
Check if you have the right to exchange the purchased item for money or for similar products. You can do this if the product is found to be of poor quality. It is also permissible in the event that the products simply did not suit you. But in this situation, at least fourteen days must pass from the date of purchase, and the returned item must not be on the list of goods that cannot be exchanged. These include linen, medicines, printed materials, household appliances and a number of other things.
Step 3
Contact the store with the item you want to exchange. It is also advisable to have its branded packaging with you. Explain the situation to the seller, not forgetting to mention that you do not have a receipt. In case of refusal by the employees and the store management to pick up the goods, contact the consumer protection service. There you will be advised by lawyers specializing in such conflicts.
Step 4
Write a statement to the court if it comes to returning a sufficiently valuable product. Please note that to prove the purchase, the court may ask you to bring witnesses to the trade. Get ready to do it.
