A parent of a child attending a preschool institution is concerned about how the process of raising a child in the kindergarten is going on, what conditions he is in, how he is fed, where he sleeps, etc. And if something does not suit the parent in the work of the kindergarten, he has every right to write a complaint.
Instructions
Step 1
If the complaint is against the teacher, it is most often written in the name of the head of the kindergarten. Well, if the parent needs to complain about the manager, then the complaint can be submitted to the District Education Committee, to the prosecutor's office, Rospotrebnadzor and other state institutions.
Step 2
Most often, of course, the complaint is filed precisely against the work of the kindergarten itself, i.e. on the head, since the head of a preschool institution or his deputy is responsible for the nutrition of children, the quality of products and menus, for the number of people visiting the group, for disinfection measures. Also, parents often complain about illegal extortions. Almost everyone who puts their child in kindergarten is faced with the fact that he is obliged to donate a specific amount of money for the needs of the institution. In fact, this requirement has no legal basis, and you have every right to refuse, since donations are completely voluntary.
Step 3
To begin with, before filing a complaint, you should think carefully, perhaps it will be possible to resolve the conflict peacefully through negotiations with the head of the institution. Often there are threats to write a complaint, in some cases even better than the complaint itself … Since the manager understands that the complaint will entail certain actions of higher authorities, there will be a check, etc.
Step 4
If the conflict is not resolved, the best way out is to write a complaint. Where to write - depends on the specific situation, on the arguments described. For example, a complaint about illegal collection of money is a matter for the prosecutor's office. Violation of temperature, disinfection, nutrition regimes is the field of activity of Rospotrebnadzor. Of course, you can first send a complaint to the Education Committee, they can also help with regard to conflicts. The best action, of course, will be a collective complaint, since it is one thing when one person complains, and quite another when it is a collective … Such complaints attract much more attention and often cause a wide resonance. In the complaint, it is best to summarize the arguments on the merits, since the more evidence and facts, the greater the effect it produces. And be sure to draw up a complaint in two copies, the second should remain with you as proof that the complaint has been accepted for consideration.
