Despite the fact that plastic cards are very convenient to use, they have one important drawback - due to their compact size, they are often lost. However, discount and discount cards of the L'Etoile chain of stores can be restored without difficulty, without wasting extra money and time.
It is necessary
- - passport of a citizen of the Russian Federation,
- - a document replacing it (with a photo),
- - Card number.
Instructions
Step 1
Contact your nearest L'Etoile store. This should be done as soon as possible after the discovery of the loss. The responsible seller will be able to carry out the procedure for restoring the discount card. To do this, you will need to present a passport or a document with a photograph that replaces it.
Step 2
Go to the official website of the L'Etoile chain of stores if the discount card was presented to you. "L'Etoile" allows you to transfer your discount cards to other customers, give them and lend them. However, you can register a discount only upon presentation of your passport. Therefore, if someone else's card is lost, it may be difficult to identify the owner.
Step 3
Contact the person in whose name the card was registered. The donor must contact the nearest department of the L'Etoile network with his passport and carry out the restoration procedure on his own. In the event that the donor is in another city, you can also contact him with a request to contact any of the local stores of the company network, and then send a new card by mail. The term for registering a new card may take several days, but most often the store's specialists will immediately replace the lost card.
Step 4
Use the service of the free call-center of the L'Etoile chain of stores if you remember the password of the discount card. Tell the operator that you want to reissue the donor card for yourself. At the same time, be sure to mention that the card is now lost, and renewal is necessary to obtain its duplicate. After completing the procedure, your personal data is entered into the database of the corporate network, and in the store you can easily re-register it on behalf of the owner. It should be remembered that this method may also be known to the person who found the lost card. Thus, all accumulated discount funds can be transferred to a third party. To prevent this from happening, do not hesitate to restore your discount card.
