You can call the Russian Railways hotline by calling the free multichannel telephone number 8-800-775-00-00. A large number of operators work on this line, so the waiting period for a response is usually minimal, and part of the information is provided to the company's clients in automatic mode.
When using the services of Russian Railways, it is often necessary to contact its employees to clarify certain information, plan your own route, file a complaint about employees, and for other purposes. If earlier there were constant difficulties with waiting for an answer from operators, a multitude of different numbers that had to be called repeatedly, now the company has a Unified Information and Service Center. You can call the specified subdivision by multichannel phone 8-800-775-00-00. The call is free for any region of the Russian Federation.
Why use the information and service center?
In the Unified Information and Service Center of Russian Railways, you can quickly find out all the necessary information, including clarification of the train timetable with possible changes, details of booking and purchasing tickets, conditions for the provision of services. In case of poor-quality provision of transportation services, it is also worthwhile to first call the company on the above phone number, since the operator will advise the passenger on further actions. The company contains a huge staff of operators, so answers to all your questions can be obtained as simply and quickly as possible. That is why many people choose this method of communication with this carrier.
How to get through to a specific subdivision of Russian Railways?
Some clients need to contact a specific structural unit of Russian Railways. In this case, the use of the services of the Unified Information and Service Center is also possible, since the operator will necessarily connect with the appropriate department or office, provide information about the required telephone number. In addition, the company has a separate telephone number help desk, where you can clarify the data for contacting a specific employee. You can call the Russian Railways information desk by calling 8-499-262-99-01. It is recommended to use the services of this department in special cases, since it is usually much easier, faster and cheaper to contact the Unified Information and Service Center. In addition, the company offers several communication methods related to sending a written request on the Internet, the use of which is not very fast, but is suitable for some passengers.
