In order to return money for a low-quality product, it is necessary to correctly draw up a claim and present it to the seller. You can do this yourself without consulting a lawyer.
Instructions
Step 1
The law on the protection of the rights of the buyer provides for the possibility of refunding money spent on the purchase of low-quality goods on the basis of a claim against the seller. Be clear about what the violation of your rights as a buyer is.
Step 2
In the header of the letter, indicate the exact name of the store that sold you the goods, the organizational and legal form, and the address. If you do not have these data, inspect the stand in the store dedicated to licenses, certificates, buyer's reminders. This information should be presented there. Write your claim to the store director.
Step 3
After the information about the store, indicate your name, patronymic and surname, leave the exact address and all possible means of communication, including phone number, e-mail.
Step 4
Write about when and how the purchase took place, refer to the receipt confirming the payment for the goods. Next, mark under what circumstances the deficiencies were identified, describe in detail each of them. Formulate what is the essence of your claim to the store.
Step 5
Submit your requirements to the seller. If you want a defective item to be replaced, please report it in your claim. Another option is a refund for a paid item. Remember, if defects are discovered during the warranty period, the cost of the examination is borne by the seller.
Step 6
Be sure to indicate in the claim that you expect the store to fulfill your requirements within a clearly established timeframe, for example, within 10 days from the date of receipt of the letter.
Step 7
Print the claim in duplicate, sign and sign. Attach a copy of the sales receipt to the document, keep the original with you.
Step 8
Send your claim by registered mail with delivery receipt or hand it over to a store employee. Make sure your copy bears the receipt and date stamp.
