The purchase of a sheepskin coat is not at all a guarantee that the issue of winter clothes for the current season has been resolved. It is possible that after a thoughtful home fitting, you will not like the new thing. Or, what is much worse, after a few days the socks on the sheepskin coat will have tears, scuffs and other defects. Such a thing must be carried back to the store and the money paid for it must be returned.
Necessary
- - check;
- - warranty card;
- - the passport.
Instructions
Step 1
When making a purchase, do not forget to take a receipt and issue a warranty card for the sheepskin coat. The warranty for leather products starts from two months, and the exact period is set by the manufacturer. Keep in mind that the warranty period does not start from the moment of purchase, but from the time when you start wearing the item.
Step 2
Having brought a new sheepskin coat home, do not rush to throw away the check and tear off the labels from the new thing. Try it on again first. Put on the boots with which you plan to wear a sheepskin coat, evaluate the look in different mirrors and get the opinion of your family. If you find that the outfit is too long or too short, presses in the armholes or wrinkles on the back, consider whether you need this item.
Step 3
According to the Law on the Protection of Consumer Rights, you have the right to return an item of good quality, unused, within 14 days after purchase. Keep in mind: if the item has been in a sock or you just cut shortcuts from it, you cannot return it.
Step 4
If you want to change the sheepskin coat for another model, most likely the store will meet you halfway. You will be asked to pay the difference and may not even require a written application for an exchange or passport. However, the salons are reluctant to return the money.
Step 5
If the seller does not want to take the sheepskin coat, invite the director or administrator. Write an application for a refund, show your passport and check. Insist on your own - most likely, the store administration will give up. Check the time when you can collect the money.
Step 6
If, after a few days or weeks of wearing, the sheepskin coat shows strange spots, skin tears or loose seams, most likely you are faced with a manufacturing defect. Find a coupon issued in the store and make sure that the item is still under warranty. Take the sheepskin coat to the salon and write a statement indicating the defects and demanding a refund.
Step 7
You may be offered to exchange a thing for a similar one or have it repaired at the store's expense. If we are talking about a small defect like a tear along the seam, agree. But in case of serious problems, it is better to part with the defective product.
Step 8
Does the store refuse to return the money? Contact the Consumer Protection Committee. Employees will advise you on how to write a claim correctly. Give it to the director or store administrator, enclosing copies of the receipt and warranty card. Request a written waiver of your legal request.
Step 9
If the warranty for the product is over or you were not given a coupon, you can return the sheepskin coat for examination. You will have to pay the expert, but in case of confirmation of a manufacturing defect, you can write a claim to the seller and demand to refund the money spent.
