The return of the goods can be carried out due to a marriage, the inability to pay by the buyer for the delivery (if the goods are not perishable), for the reasons stipulated in the sales contract, if the transaction is carried out between wholesale organizations. If the sale of goods is carried out at retail, then the reasons for the return may be both the fact that the appearance of the product does not correspond to the declared requirements of the buyer, and the fact that the buyer can simply return the goods within two weeks if it did not suit him.
Instructions
Step 1
Before executing the transaction, conclude a purchase and sale agreement and include in it clauses in which you determine the time when the invoice for the goods will be issued, when the payment should be received, how and when the documents for delivery will be transferred. Determine for what reasons the return of the goods can be made, how it will take place and in what time frame. Include in the contract a clause on what sanctions will be applied to the buyer if he does not fulfill his obligations, including not paying for the goods or refunding them. In the contract, indicate that in case of non-return of goods or payment not received on time, you will sue. Determine the timing and reasons why you will take this step.
Step 2
In the event that the buyer returns the goods for the reasons specified in the sales contract, the storekeeper must check its availability, condition, compliance with the standards and shelf life of the product, the presence of all accompanying documents, including certificates.
Step 3
Receive the goods and write out a return invoice, which should include all the items of the goods that were delivered to your warehouse. Accept the goods at sales prices, i.e. the prices at which you sold it to the buyer. You and the buyer must sign the invoice.
Step 4
In case there is a partial return of the goods due to defects or the reasons stipulated in the contract, write out the return invoice. Set the prices at which you sold the item to the customer. The buyer pays the rest of the goods according to the invoice, taking into account the deduction of the amount of the returned products.
Step 5
If you are a buyer and are returning an item to a supplier, then you should initially post the item, i.e. write out a credit slip.
Step 6
Write a letter to the seller explaining the reasons for the return.
Step 7
If the seller agrees to return the product, in accordance with the sales contract, write a return invoice for the product you want to return.
Step 8
Return and receive a signed and stamped return invoice from the seller.
Step 9
If you are retailing and making a return, please accept the item, check the reason for the return.
Step 10
The buyer must write a statement in which he describes the reason for the return.
Step 11
Write out a return slip on which the buyer signs it.
